Refund and Exchange Policy

To request a refund or exchange please review our policy below and email us at [email protected] if your product qualifies for a refund or exchange.

All of our products are custom made to your specifications. Because of this, refunds and exchanges are limited to

Typos made by Rubber Stamps Overnight (this excludes typos entered by the customer that were produced on the stamp)
Defects to the stamp or stamp body with normal use.

Our refund and exchange policy lasts 30 days from the date of purchase. If more than 30 days have passed since your purchase, we cannot offer you a refund or exchange. Exchanged are limited to the exact same product.

We require proof of typo or defects before issuing a refund or exchange. Proof may be requested in digital format (i.e. a photo or scan) or via the return of a product for further inspection.

Please do not send your purchase back unless we have specifically asked you to. Rubber Stamps Overnight will not reimburse you for shipping costs. If we need the product returned for inspection then we will send you a shipping label.

If a return for inspection is required, once your item is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund or exchange. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

To complete your return, we require a receipt or proof of purchase.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

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